Privacy Policy for Premium Roofing Ltd.
Effective Date: October 31, 2025

Premium Roofing Ltd. ("we," "us," or "our") operates the website https://premiumroofingltd.com/ (the "Website"). We are committed to protecting your privacy and handling your personal information in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or interact with us.
By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Information We Collect
We may collect the following types of information:

a. Personal Information
Personal information is data that can identify you as an individual. We collect personal information when you voluntarily provide it to us, such as through our contact form or when you email or call us. This may include:
• Name
• Email address
• Phone number
• Mailing address
• Any other details you provide in messages or inquiries (e.g., details about your roofing needs)

b. Non-Personal Information
We may automatically collect non-personal information about your visit to our Website, such as:
• IP address
• Browser type and version
• Operating system
• Pages viewed and time spent on the Website
• Referring website or search terms

This information is collected using technologies like cookies, web beacons, or server logs. We may use third-party services, such as Google Analytics, to help analyze Website usage. These services may place cookies on your device to track user behaviour anonymously.

c. Cookies and Similar Technologies
Our Website may use cookies to enhance your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. If you disable cookies, some features of the Website may not function properly.

2. How We Use Your Information
We use the information we collect for the following purposes:
• To respond to your inquiries, provide quotes, schedule inspections, or deliver services related to roofing installations, repairs, maintenance, or other offerings.
• To communicate with you about our services, promotions, or updates (with your consent where required).
• To improve our Website and services, including analyzing usage patterns.
• To comply with legal obligations, prevent fraud, or enforce our terms.
• For internal business purposes, such as record-keeping and analytics.
We do not sell your personal information to third parties.

3. Sharing Your Information
We may share your information in the following circumstances:
• With service providers or contractors who assist us in operating our business (e.g., email service providers, IT support, or analytics tools). These parties are required to protect your information and use it only for the purposes we specify.
• If required by law, such as in response to a court order, subpoena, or government request.
• In the event of a business transaction, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of the deal.
• With your consent for any other purpose.

4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, misuse, or alteration. These include encryption, firewalls, and secure servers. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete or anonymize it.

6. Your Rights
Under PIPEDA and other applicable laws, you have rights regarding your personal information, including:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request updates to inaccurate or incomplete information.
• Withdrawal of Consent: Withdraw consent for certain uses (though this may limit our ability to provide services).
• Deletion: Request deletion of your information, subject to legal requirements.
To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

8. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it.

9. International Transfers
Your information may be stored or processed in Canada or other countries where our service providers operate. By using our Website, you consent to such transfers.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes constitutes acceptance.

11. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us at:

Premium Roofing Ltd.
1502 Sutherland Ave, #202
Kelowna, BC V1Y 5Y6
Canada
Email: info@premiumroofingltd.com
Phone: +1 (250) 258-8600